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Accommodation Services Team Leader
2 months ago
Job Summary: We are seeking a highly skilled Service Team Leader to join our business. As a key member of our team, you will be responsible for supporting the work of our Aftersales department and overseeing two other staff members.
Key Responsibilities:
- Customer Service: Dealing directly with customers to ensure their needs are met and exceeded.
- Team Leadership: Liaising with Technicians and Workshop Controller to provide exceptional customer service.
- Communication: Responding to customer requests and concerns in a timely and professional manner.
- Vehicle Tracking: Tracking vehicles through the workshop and updating customers on their status.
- Staff Development: Mentoring, coaching, and leading existing staff members to ensure they have the skills and knowledge needed to succeed.
Requirements: We are looking for an experienced Service Team Leader or Senior Service Advisor who is proactive, has exceptional customer service skills, and is able to work effectively in a team environment.
