Customer Service Team Leader

4 weeks ago


Ilkeston, Derbyshire, United Kingdom Creed Foodservice Full time

Job Details

Job Title: Customer Service Team Leader

Salary: £27,227 per annum

Contract Type: Temporary, Full-time (Maternity Leave Cover)

Contracted hours: 40 hours per week (5 days out of 7)

Working Days: Monday to Friday

Shift Pattern: 8.30am to 5pm with a 30 minute break for lunch.

Location: Ilkeston

Benefits: View our Employee Benefits leaflet.

About Creed

Creed is a family business, established in 1972, which is dedicated to providing exceptional customer service. Our team is passionate about delivering high-quality service to our customers, and we are seeking a skilled Customer Service Team Leader to join our team.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional service to our customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.

Requirements:

  • Proven experience in customer service leadership.
  • Excellent communication and interpersonal skills.
  • Ability to analyze customer feedback and develop strategies to improve service delivery.
  • Strong leadership and team management skills.

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