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Quality Assurance Manager
2 months ago
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Salutem Shared Services. As a key member of our quality team, you will play a critical role in ensuring that our services meet the highest standards of quality and compliance.
Key Responsibilities- Develop and implement quality assurance processes to ensure compliance with relevant regulations and standards.
- Conduct regular audits, assessments, and inspections of locations to identify areas for improvement and ensure corrective actions are taken.
- Work closely with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects and ensure that appropriate location development strategies are in place.
- Develop and maintain effective working relationships with external local compliance managers and inspectors to ensure effective and regular communication.
- Monitor the quality of care provided and conduct regular observations and audits to ensure compliance with standards and identify training needs.
- Provide support and information to senior and registered managers to enable effective responses to regulatory reports.
- Develop and implement policies and procedures to ensure compliance with regulatory requirements.
- Conduct thematic reports to the Interim Group Quality Assurance and Inspection Manager on internal and external compliance reviews, including lessons learned.
- Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
- Degree-level educated in health or social care related area is desirable.
- Minimum 5 years health/Social care experience.
- Experienced of UK healthcare regulation and full understanding of the principles of regulation and compliance.
- Clinical audit and effectiveness experience.
- Experience in delivering change within an organisation.
- Experience of responding to compliance shortfalls in a systematic way.
- Experience in communicating at a range of levels within an organisation.
- Experience of planning and delivering training.
- Experience of Policy development and implementation.
- Experience of working with individuals supported to improve service delivery and experience.
- Leads by example and represents Salutem positively and accurately.
- Takes responsibility for maintaining a no-blame culture while ensuring people are accountable and can learn from their mistakes.
- Anticipates risks and works across teams to deal with and find resolutions.
- Ensures that teams consistently deliver quantifiably excellent customer service.
We are committed to providing a supportive and inclusive work environment that promotes diversity, equity, and inclusion. If you are a motivated and experienced professional who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.
