Night Auditor
3 weeks ago
We are seeking a skilled and detail-oriented Night Auditor to join our team at Mount Royal Hotel Edinburgh. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's night shift.
Key Responsibilities:- Manage night operations, including checking arrivals and departures, reservations, payments, and rate discrepancies.
- Provide exceptional guest service, offering a warm welcome and departure experience.
- Take initiative in accommodating guest needs and preferences.
- Ensure accurate completion of End of Day reports and night auditing sheets.
- Provide full handovers to relevant parties/shifts.
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Effective communication and organizational skills.
- Good command of English is essential, a second language is advantageous.
- Genuine career opportunities within our business.
- Valuable on-the-job training and access to our digital online learning platform.
- Staff incentives when you and the team perform.
About Us:
Mount Royal Hotel Edinburgh is a 4-star hotel located in the heart of Scotland's vibrant capital. We offer easy access to must-see landmarks and a unique blend of traditional and modern amenities.
We are managed by The Ascott Limited, a leading international lodging owner-operator with a portfolio spanning over 165,000 units in 220 cities across 40 countries.
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