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Regulatory Operations Manager

2 months ago

Enfield Town, Greater London, United Kingdom David Lloyd Clubs Full time

We are seeking a motivated and experienced Regulatory Operations Manager to lead our Reception, Cleaning and Spa host teams in delivering 5-star standards of facilities and a safe, clean environment. This is a challenging and rewarding role that requires an obsessive attention to detail, a "See it, Fix it" approach, and a focus on ensuring the safety of members and team remains our highest priority at all times.

Key Responsibilities:
  • Lead and manage the Reception, Cleaning and Spa host teams to deliver exceptional service standards
  • Develop and implement operational policies and procedures to ensure compliance with regulatory requirements
  • Collaborate with other departments to ensure seamless service delivery and high-quality customer experience
  • Monitor and report on operational performance, identifying areas for improvement and implementing changes as required
  • Provide coaching and development opportunities for team members to enhance their skills and knowledge

This is a fantastic opportunity to join our team and contribute to the success of David Lloyd Clubs. As a Regulatory Operations Manager, you will have the opportunity to work with a passionate and driven team, develop your skills and knowledge, and make a real difference in the lives of our members.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment
  • Discounts on our products and services
  • A chance to work with a leading health and fitness operator in Europe