Clinical Support Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Health and Care Management Ltd Full time
About the Role

We are seeking a highly skilled and motivated Clinical Assistant to join our team at Health and Care Management Ltd. As a Clinical Assistant, you will play a vital role in supporting our services through regular liaison with patients, customers, and treatment providers.

Key Responsibilities:
  • Handling calls and queries from patients, customers, or treatment providers
  • Supporting our Absence Management services with processing new referrals and contacting clients and customers
  • Assisting the Customer Experience Consultant with capturing patient and customer feedback
  • Working hybrid from home and office (Croydon or Manchester)
  • Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)
Essential Skills:

Essential experience:

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Good attention to detail with the ability to work quickly and accurately in a fast-paced environment

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships

About Us:

Health and Care Management Ltd is a leading service provider in the rehabilitation and case management arena. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services.

Benefits:
  • 25 days annual leave
  • Your birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave
  • 2 voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • CPD opportunities

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