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Customer Service Representative

2 months ago

Ipswich, Suffolk, United Kingdom DX Network Services Limited Full time
About DX Network Services Limited

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering essential items to customers across the region.

Job Overview

We are seeking a highly skilled Customer Service Advisor to join our team, providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of customer service principles and practices.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development within our company.