Delivery Operations Manager

4 weeks ago

Inverness, Highland, United Kingdom Booker Limited Full time
About the Role

We are seeking an experienced Delivery Manager to lead our delivery department, ensuring efficient, safe, and customer-focused operations. As a key member of our team, you will be responsible for managing delivery costs, customer charges, and identifying opportunities to improve efficiency and minimize payroll costs.

Main Responsibilities

• Lead a team to ensure the delivery department is trading efficiently, safely, and within legal constraints.
• Manage delivery costs and customer charges to achieve agreed targets.
• Identify opportunities to improve efficiency and set challenging targets to minimize payroll costs.
• Understand the local market to offer the best service in your area, ensuring fantastic customer service and satisfaction.
• Manage your team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
• Work with the regional team to identify opportunities and develop or improve ways of working.

You Will Need

• Previous experience and knowledge of deliveries/transport are essential.
• Management CPC and experience of managing a warehouse operation are required.
• Engaging with customers and building and maintaining strong relationships is crucial.
• Developing new ideas and challenging a team to improve the delivery service is essential.
• Identifying talent and encouraging development in a team is key.
• Motivating a team to build a strong customer service culture is vital.
• Communicating openly and being able to influence key stakeholders is necessary.
• Planning and organizing effectively is essential.

What's in it for you

At Booker Limited, we offer a fantastic package of benefits, including a colleague card with 10% off purchases, a Tesco colleague discount card, and exclusive access to discounted RAC breakdown cover rates. You will also have the opportunity to join our annual Save As You Earn share scheme and retirement savings plan. Additionally, you will have access to health and wellbeing support and resources, including our 24/7 Employee Assistance Programme and Virtual GP.

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