Retail Experience Manager for Mamas

7 days ago


Sheffield, Sheffield, United Kingdom Mamas & Papas group Full time

Mamas & Papas, the UK's leading baby and nursery products retailer, is seeking a skilled Retail Experience Manager to lead our concession store in Sheffield.

About Us

As the award-winning No.1 brand in baby and nursery products, we pride ourselves on providing exceptional customer experiences and delivering outstanding results. Our team is passionate about helping families grow and thrive.

The Role

We are looking for an experienced Retail Experience Manager to join our team and take charge of the day-to-day running of our concession store. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team of supervisors and sales assistants.

Key Responsibilities
  1. Lead by Example: Demonstrate exceptional retail skills and knowledge to inspire and motivate your team.
  2. Drive Sales Growth: Develop and implement strategies to increase sales, improve conversion rates, and optimize store operations.
  3. Enhance Customer Experience: Foster a culture of excellence in customer service, ensuring every interaction is positive and memorable.
  4. Team Development: Identify talent, provide training and coaching, and support career progression within the store.
Benefits

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience, as well as a comprehensive benefits package including:

  • 33 days holiday (increasing with service)
  • Buy and sell holiday schemes
  • Company bonus schemes
  • Employer pension contribution from day one
  • Significant staff discounts for family and friends
  • Ongoing offers and discounts through our Benefits Hub
Who We Are Looking For

We seek an experienced retail professional with a proven track record of success in managing high-performing teams and driving sales growth. You should have excellent communication and leadership skills, with a passion for delivering exceptional customer experiences.


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