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Customer Service Representative

2 months ago

Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

Job Description We are seeking a skilled Customer Service Advisor to join our Select Lease by Mobilize team in Reading.

In this role, you will be the primary point of contact between customers and suppliers, both internally and externally. We are looking for someone with excellent communication skills and a personable manner, as well as a keen eye for detail.

Key Responsibilities:
Respond to customer and supplier inquiries in a timely and courteous manner
Ensure department Service Quality Commitments (SQC's) and Key Performance Indicators (KPI's) are met
Maintain accurate records and administration of our systems
Protect the company from fraud and financial exposure

Requirements:
Excellent telephone manner and communication skills
Ability to work with a high level of attention to detail
Strong negotiation skills
Ability to work autonomously and under pressure
Proactive approach to problem solving and decision making

About Mobilize Financial Services:
Mobilize Financial Services is a leading financial services provider for Renault, Dacia, Alpine, and Nissan in the UK. As a part of the Renault Group, we are present in 36 countries across Europe, North Africa, South America, and Asia. Our goal is to become the most innovative automotive captive by 2024.

How We Support Your Development:

At Mobilize, we prioritize investing in our employees' personal development and career paths. Our in-house Learning and Development Leader provides specialized support to help you grow professionally. We also offer a comprehensive training program to fast-track you towards management roles.

We strive to be a diverse and inclusive workplace, welcoming individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent effort to promote diversity, inclusion, and belonging in our society.