Cycling Team Leader

3 weeks ago

Guildford, Surrey, United Kingdom Frasers Group Full time

Job Title: Assistant Manager

About the Role:

The Assistant Manager at Evans Cycles plays a crucial role in supporting the Store Manager in the day-to-day operations of the store. This role involves leadership, customer service, sales, and management responsibilities.

Key Responsibilities:

  • Leadership: Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service.
  • Customer Service: Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers.
  • Sales and Merchandising: Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner.
  • Staff Training and Development: Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills.
  • Inventory Management: Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes.
  • Cash Handling: Oversee cash handling procedures, including cash register operations and reconciliations.
  • Customer Feedback: Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience.
  • Opening and Closing Duties: Assist in opening and closing the store, ensuring security procedures are followed.
  • Safety and Compliance: Promote and maintain a safe and compliant store environment, adhering to all company policies and procedures.
  • Administrative Tasks: Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.

Requirements:

  • Previous retail management experience, preferably in the cycling or sporting goods industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Sales-oriented with a track record of meeting or exceeding sales targets.
  • Knowledge and passion for cycling and cycling products.
  • Ability to work in a fast-paced retail environment.
  • Strong organisational and problem-solving skills.
  • Proficiency in basic computer applications.
  • Flexibility to work weekends and evenings as required by the store's operating hours.

What We Offer:

  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Join the Fearless Incentive Scheme watch video to find out more
  • We offer a wide range of Development Courses with National Qualifications
  • 40% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Fascia.
  • Ride-To-Work Scheme (Eligibility subject to terms and conditions)

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