Operations Director
3 weeks ago
DoubleTree by Hilton Lincoln is seeking a seasoned leader to join our executive team as an Operations Manager. As a key member of our team, you will be responsible for driving operational excellence, ensuring guest satisfaction, and leading a talented team of professionals.
Key Responsibilities:
- Support everyday activities, planning, and assigning work to ensure the right staffing numbers.
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with hotel policies and procedures and regulatory requirements.
- Support the General Manager in developing, implementing, and monitoring financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential, and profitability.
- Support the General Manager in preparing weekly revenue forecasts and annual budget preparation.
- Make recommendations for capital improvements to enhance the hotel's assets and brand loyalty.
- Interact with guests and external contacts, including current and potential clients, government officials, travel industry representatives, suppliers, and competitor's local community members.
- Ensure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
- Act as the hotel's guest feedback champion.
- Responsible for driving and auditing hotel cleanliness.
- Line Management for Housekeeping, Maintenance, and Front Office.
- Responsible for the welfare of the team and positive culture.
- Driving standards across the hotel (uniform, SOPs, etc.).
- Key part of internal committees regarding the team, community, and guest.
- Undertaking project work.
- Champion and driver of brand standards and quality assurance performance.
- Holiday cover for the General Manager.
- Supporting the General Manager with driving internal meetings, including daily briefing meetings, HOD meetings, etc.
- Responsible for Health and Safety/FIRE planning and compliance with support from the maintenance team.
- Team member coaching/training alongside Line Management duties.
- Excellent organisational and leadership skills.
What you'll get in return:
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
- Continuous learning & development opportunities.
- Free access to 24/7 employee assistance program.
- Team member of the month - £100 and Team member of the year - £500.
- Competitive pay and package including bonus scheme.
- Additional annual leave and family leave.
- Additional pension contribution.
Lincoln is an ideal destination offering an experience rich in history combined with independent boutique shopping, great arts and culture, and a wealth of places to eat and drink. The city is easily walkable around the main shopping and tourist area stretching from St Marks Shopping centre in the south up to the Cathedral Quarter via Steep Hill, voted Britain's Great Street, connecting 'downhill' and 'uphill' Lincoln. Yes, it is steep as its name suggests.
With three regional airports close by, a good motorway network, and easy rail links, Lincoln is more accessible than you might think.
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity
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