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Senior Technical Support Specialist

2 months ago

essex, United Kingdom Euro London Appointments Full time
Job Title: Senior Technical Support Specialist Job Summary: We are seeking an experienced Senior Technical Support Specialist to join our client's team in Essex. As a key member of the Quality and Engineering teams, you will provide advanced escalation support for complex technical issues and collaborate closely with stakeholders to identify and resolve technical product issues. Key Responsibilities:
  • Provide expert technical support for hardware, software, and firmware issues, including hardware and software troubleshooting and resolution.
  • Collaborate with the Quality and Engineering teams to identify and resolve technical product issues, including root cause analysis and corrective action.
  • Lead discovery discussions with key stakeholders to understand and address concerns related to our client's products.
  • Travel to client sites for in-depth problem analysis and troubleshooting.
Requirements:
  • Proven experience in technical support for hardware, software, and firmware.
  • Experience in gas detection technology is highly desirable.
  • A technical degree or diploma is preferred.
  • Fluency in an additional European language is advantageous.
  • Willingness to travel up to 10% of the time.
  • Experience with APIs is a plus.
About the Role: This is a commercial role that offers flexibility while allowing you to be at the heart of innovative gas safety solutions. If you're passionate about providing exceptional technical support in a dynamic environment and have expertise in gas safety technologies, we'd love to hear from you.