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Family Support Specialist

1 month ago

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About the Role

The Reconnect Service Coordinator will work closely with the Deputy Prevention Services Manager and the housing team at Adur and Worthing Council to set up and run our new Reconnect service. This service will offer a structured support package, including family mediation, to help young people return or stay in their family homes. Where not possible, we will enable young people to rebuild support networks vital to successful independent living.

As a key member of the team, you will work collaboratively with all Depaul colleagues and services across the region, as well as with external agencies, to build and maintain a caseload of clients experiencing family difficulties and at risk of homelessness. You will work with clients facing various situations, including young people experiencing a breakdown in their family relationships and those who have left their homes and are temporarily staying with our volunteer Nightstop hosts.

Key Responsibilities

  • Work directly with young people aged 11-25 and their families, providing guidance, personalised family support, and one-to-one and joint party mediation if appropriate.
  • Carry a caseload of 15-20 clients per FTE, for whom you will be the named keyworker.
  • Process referrals from relevant agencies to build and maintain a full caseload of clients.
  • Work in partnership with young people and their families to complete risk assessments, needs assessments, and change plans and outcome questionnaires to work towards measurable outcomes.
  • Build strong working relationships with all Depaul colleagues and services across the region, as well as other relevant agencies and local authority teams, to promote the service, build effective referral routes and processes, and provide holistic support to young people.
  • Maintain clear, accurate, and up-to-date records of all aspects of your work, in line with monitoring and evaluation processes and standard operational procedures.
  • Work closely with statutory bodies and other agencies to support any relevant safeguarding procedures, advocating on behalf of young people and parents/carers when necessary.

About You

To be successful in this role, you will need to have significant experience working with young people and families in crisis, a reflective, creative, and solution-focused approach, and a commitment to working in an assets-based way. You will also need to hold or complete a Level 4 Interpersonal Mediation Practitioner's Certificate (IMPC). Training will be provided if the candidate doesn't have the qualification, but training will have to be completed before the end of the probation period.

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with, and energise opportunities for employment, education, training, and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester, and Milton Keynes.