Receptionist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Ltd Full time
Receptionist Job Description

We are seeking a highly organized and customer-focused Receptionist to join our team at Spire Cambridge Lea Hospital. As a key member of our front desk team, you will be responsible for providing exceptional service to our patients, visitors, and colleagues.

Key Responsibilities:

  • Welcome and register patients, including collecting credit card details and patient information
  • Direct patients, consultants, and hospital teams to the hospital in a warm and professional manner
  • Process in-patient and out-patient charges, and manage cash handling within the parameters of our 'Handling Cash Policy'
  • Discharge patients onto our computer system, ensuring accuracy of all information
  • Manage the hospital switchboard, responding to calls and enquiries in a timely manner
  • Undertake various clerical duties, including checking bed status reports and ordering newspapers

Requirements:

  • A personable individual with the ability to work on own initiative as well as part of a team
  • Good basic PC skills, including Word, Excel, and Outlook
  • Excellent customer service skills
  • High degree of accuracy in administration
  • Great communication skills at all levels
  • Experience in a customer service environment
  • Switchboard experience desirable

Working Patterns:

Shift patterns: Monday to Friday, with expected weekends on rotation. Departments run from 6:30am to 21:30pm, with shifts between these hours.

Benefits:

  • Competitive salary
  • Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance
  • Free Bupa wellness screening and life assurance
  • Save an average of £50 per month with our free onsite car park

Spire Healthcare is a leading independent hospital group in the United Kingdom, committed to creating an inclusive culture for all. We celebrate diversity and are proud to be an equal opportunities employer.


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