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Spa Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Spa Assistant Manager to join our team at Bannatyne Health Club. As a key member of our spa team, you will be responsible for delivering exceptional customer service, managing the day-to-day operations of the spa, and contributing to the overall success of our business.
Key Responsibilities- Assist the Spa Manager in the management of the spa, including staff supervision, customer service, and sales.
- Develop and implement strategies to improve customer satisfaction, retention, and revenue growth.
- Manage the spa's inventory, supplies, and equipment, ensuring optimal levels and quality.
- Collaborate with the spa team to deliver exceptional customer experiences, including treatments, services, and amenities.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive results.
- Participate in ongoing training and development to enhance skills and knowledge in spa operations, customer service, and sales.
- NVQ level 3 Beauty Therapy qualification or equivalent.
- Proven experience in spa management, customer service, or a related field.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Free membership to our premium Health Clubs.
- Discounts on spa treatments and products.
- Access to our benefits hub, including high street and entertainment saving vouchers.
