Software Support Specialist

1 day ago


Cowes, Isle of Wight, United Kingdom Yokogawa Marex Full time
Job Description

We are seeking a highly skilled Software Support Specialist to join our team at Yokogawa Marex. In this role, you will provide world-class customer service to our global customers, maximizing the value delivered by our software solutions.

You will work closely with the product development team to provide feedback on user experience, solve issues, and recommend improvements. This is an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' success.

The successful candidate will have a strong software technical background, experience in troubleshooting and deploying software packages and solutions, as well as excellent communication skills both verbal and written.

What You Will Do:

  • Provide support to end users and engineers either over the phone, remotely or at site
  • Reproduce, troubleshoot, and diagnose issues
  • Plan and implement preventative measures to ensure system health
  • Provide product training to Yokogawa colleagues and customers
  • Create, maintain and update best practices, Frequently Asked Questions, Knowledge Base Articles and troubleshooting guides
  • Interact with the product development team to feedback user experience, solve issues and recommend improvements
  • Deploy, update and configure software packages and solutions
  • Keep yourself updated on the products and software technologies
  • Be available for international travel to customer sites and Yokogawa offices

What We Offer:

  • A competitive salary of £45,000 - £60,000 per annum, depending on experience
  • 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs
  • A permanent contract with benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service
  • Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities


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