Desktop Support Specialist
4 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at HCLTech. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring that our desktop infrastructure runs smoothly and efficiently.
Main Responsibilities:
- Provide 2nd line IT support to the business community, ensuring that all requirements are met within agreed service level agreements.
- Perform infrastructure administration functions, including specification, installation, and testing of computer systems and peripherals.
- Diagnose and resolve unique, non-recurring problems related to desktop PCs, laptops, and related technology.
- Provide on-site cover as part of a shift arrangement and support inline with contracted business working hours.
- Collaborate with colleagues to deliver high-quality support and services to our staff.
Requirements:
- Excellent technical skills in user IT infrastructure, including desktops, laptops, printers, and handheld devices.
- Strong experience in Microsoft Windows 10, Office 365, Teams, and other well-known applications.
- Effective communication skills, with the ability to interact with customers in English and local languages.
- A self-starter with the ability to work on their own initiative and analyze problems to a successful conclusion.
What We Offer:
- A supportive and diverse team environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work on exciting projects and make a real impact in the company and society.
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