Swansea Stadium Operations Manager
4 weeks ago
We are seeking a skilled and experienced team leader to oversee our food sales operations at Swansea Stadium.
This is a fantastic opportunity to work in a fast-paced environment, leading a team of experienced and enthusiastic staff to deliver an exceptional customer experience on match days and events.
Key Responsibilities:
- Provide outstanding service to our guests, ensuring a positive experience in our food outlets.
- Supervise and coordinate the food production process, ensuring timely delivery and high-quality products.
- Lead and motivate your team, delegating tasks and responsibilities as needed.
- Ensure effective communication with the team and other stakeholders, maintaining a positive and respectful work environment.
- Monitor and control stock levels, maintaining accurate records and minimizing waste.
- Assist with staff training and development, promoting a culture of continuous improvement.
- Swiftly resolve customer complaints, providing a high level of customer satisfaction.
Requirements:
- Previous supervisory experience in the fast-food sector, with a strong track record of delivering excellent customer service.
- Experience with Self Ordering Units (SOU) is desirable but not essential.
- Ability to remain calm and composed in high-pressure situations, maintaining a positive attitude and a can-do approach.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Up-to-date food hygiene and allergen certificates are preferred but not essential.
Why Join Us?
- Competitive weekly pay and opportunities for career progression.
- Work in a friendly and fast-paced environment, with a supportive team and a focus on delivering excellent customer service.
- Gain valuable experience and skills, with opportunities for professional development and growth.
- Access to our Health & Wellbeing Support Programmes, including our Employee Assistance Programme.
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