Swansea Stadium Operations Manager

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Constellation Careers Full time

We are seeking a skilled and experienced team leader to oversee our food sales operations at Swansea Stadium.

This is a fantastic opportunity to work in a fast-paced environment, leading a team of experienced and enthusiastic staff to deliver an exceptional customer experience on match days and events.

Key Responsibilities:

  • Provide outstanding service to our guests, ensuring a positive experience in our food outlets.
  • Supervise and coordinate the food production process, ensuring timely delivery and high-quality products.
  • Lead and motivate your team, delegating tasks and responsibilities as needed.
  • Ensure effective communication with the team and other stakeholders, maintaining a positive and respectful work environment.
  • Monitor and control stock levels, maintaining accurate records and minimizing waste.
  • Assist with staff training and development, promoting a culture of continuous improvement.
  • Swiftly resolve customer complaints, providing a high level of customer satisfaction.

Requirements:

  • Previous supervisory experience in the fast-food sector, with a strong track record of delivering excellent customer service.
  • Experience with Self Ordering Units (SOU) is desirable but not essential.
  • Ability to remain calm and composed in high-pressure situations, maintaining a positive attitude and a can-do approach.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Up-to-date food hygiene and allergen certificates are preferred but not essential.

Why Join Us?

  • Competitive weekly pay and opportunities for career progression.
  • Work in a friendly and fast-paced environment, with a supportive team and a focus on delivering excellent customer service.
  • Gain valuable experience and skills, with opportunities for professional development and growth.
  • Access to our Health & Wellbeing Support Programmes, including our Employee Assistance Programme.


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