Retail Operations Manager

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Michael Page (UK) Full time

About Our Organisation

As a leading recruiter in the UK, Michael Page (UK) is proud to partner with a renowned retail organisation based in Solihull. With a wide reach and numerous retail stores across the UK, this company operates within the Leisure Products industry and is highly regarded for its quality products and exceptional customer service.

Estimated Salary: £45,000 - £55,000 per annum

Job Description

Key Responsibilities
  • CMS Management: Oversee the daily operations of the CRM platform, ensuring seamless customer interactions and efficient data management.
  • Strategy Development: Collaborate with the digital marketing team to design and implement effective CRM strategies that align with broader marketing objectives.
  • Customer Journey Improvement: Analyse consumer experiences and make informed decisions to enhance the overall customer journey.
  • Cross-Functional Collaboration: Work closely with the digital marketing team to ensure cohesive marketing efforts and optimise campaign performance.
Requirements
  • A degree in Marketing, Business, or a related field with 1 year of experience in CRM/email marketing as part of a wider marketing role.
  • Excellent understanding of CRM principles and customer retention strategies.
  • Strong proficiency in using CRM software and digital marketing tools.
  • Ability to attend the office in Solihull 3 days a week.
  • A comprehensive benefits package including pension and healthcare.
  • Opportunities for professional development and career progression within the retail industry.
  • A vibrant and inclusive company culture.
  • Hybrid working model of 3 days WFO and 2 days WFH.


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