Store Leadership Opportunity
18 hours ago
We are seeking an exceptional Store Manager to lead our Middlesbrough store and drive customer satisfaction. As a key member of our team, you will be responsible for crafting and delivering unparalleled customer experiences, building strong connections within your local community, and fostering a positive work environment.
Key Responsibilities- Cultivate a high-performing team that shares your passion for delivering memorable interactions with customers.
- Develop and execute top-box goals for both the store and your team, ensuring every decision positively impacts performance.
- Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customer experience.
- Navigate complex conversations, set and manage expectations, and support your management team to achieve business objectives.
- A genuine passion for delivering exceptional customer service and leading by example.
- Strong verbal communication skills to share business messages throughout the store and with external partners.
- The ability to balance business needs with team morale and motivation.
- Experience in managing finances, including setting budgets, driving sales, and controlling staffing levels and stock.
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months' full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
Estimated Salary: £35,000 - £40,000 per annum, depending on experience and qualifications.
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