Store Leadership Opportunity

18 hours ago


Middlesbrough, Middlesbrough, United Kingdom Lush Full time
About the Role

We are seeking an exceptional Store Manager to lead our Middlesbrough store and drive customer satisfaction. As a key member of our team, you will be responsible for crafting and delivering unparalleled customer experiences, building strong connections within your local community, and fostering a positive work environment.

Key Responsibilities
  • Cultivate a high-performing team that shares your passion for delivering memorable interactions with customers.
  • Develop and execute top-box goals for both the store and your team, ensuring every decision positively impacts performance.
  • Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customer experience.
  • Navigate complex conversations, set and manage expectations, and support your management team to achieve business objectives.
What You'll Need
  • A genuine passion for delivering exceptional customer service and leading by example.
  • Strong verbal communication skills to share business messages throughout the store and with external partners.
  • The ability to balance business needs with team morale and motivation.
  • Experience in managing finances, including setting budgets, driving sales, and controlling staffing levels and stock.
Benefits
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Discretionary and profit-based bonus
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months' full pay for parental leave (primary caregiver)
  • Financial childcare support on return to work
  • Flexible working

Estimated Salary: £35,000 - £40,000 per annum, depending on experience and qualifications.



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