Digital Experience Specialist
7 days ago
Infinite Reality is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. Our virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and monetize their creations while acquiring more powerful data on their customers.
We're backed by a roster of investors including RSE Ventures, Liberty Media, Lux Capital, Lerer Hippeau, MGM, CAA, T-Mobile Ventures, Courtside VC, Exor, Terracap, IAC, Live Nation, DJ Steve Aoki, rock band Imagine Dragons, and NBA player Rudy Gobert.
Job Description
The Technical Support member will play a critical role in ensuring our clients receive the best experience in their immersive experience by troubleshooting real-time problems with speed and effectiveness.
Key Responsibilities:
- Coordinate internal solutions: collaborate with tech and creative departments to ensure optimal resolution(s)
- Familiarity with ITIL Foundation principles and practices is a plus
Required Skills and Qualifications
- Understanding of video/audio processing and delivery
- Encoding/Trans-Coding (HLS, DASH, etc.)
- Familiarity with AWS and GCP, Unity and Unreal engines, mobile app (iOS and Android), Backend (Firebase), Addressables, and Video Chat (live kit)
- Experience with Infrastructure as Code Tools a bonus (terraform, aws cli, gcloud cli, etc.)
- Proficient using linux systems
Salary
$120,000 - $150,000 per year
Benefits
Infinite Reality offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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