Client Services Professional
2 days ago
You will be working as a Client Services Professional at People 2.0, providing exceptional service to clients and ensuring their satisfaction. This role requires strong communication and organisational skills, as well as the ability to work effectively with senior management and other departments.
Key Responsibilities:
* Handle service calls and inquiries from owners, principals, and managers personally.
* Serve as a subject matter expert for the department and coordinate with leads to address field issues and client service needs.
* Monitor client satisfaction, conduct surveys, and engage in initiatives to improve services and delivery processes.
Requirements:
* Essential Experience: Understanding of basic business finance essentials and staffing business P&L's, HR and employment law, demonstrated leadership and organisational skills, ability to take charge, prioritise, and manage multiple people and projects independently, effective, high-level oral and written communication skills, results (KPI) orientated.
* Desirable Experience: Practical knowledge of staffing business operations and management.
What We Offer:
* Salary of up to £40,000 depending on experience
* 25 days annual leave, plus bank holidays
* 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness — whatever that may look like)
* Access to free Financial Advice including Mortgages, and Savings
* Cyle2Work scheme
* Perkbox employee discounts
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