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Senior Customer Insights Analyst

2 months ago

London, Greater London, United Kingdom Aviva Full time

About the Role:

We are seeking a highly skilled Senior Customer Insights Analyst to join our Customer Science team at Aviva. As a key member of our 'Go to market' squad, you will be responsible for delivering innovative customer-facing propositions across a breadth of products.

Key Responsibilities:

  • Develop and implement data-led projects from conception to completion, articulating the impact or commercial outcome.
  • Build and manage effective stakeholder relationships, communicating complex technical concepts to specialist and non-specialist audiences.
  • Partner with stakeholders across Marketing, Digital, and Commercial lines to deliver against a value-prioritised roadmap.
  • Collaborate with AI/ML colleagues to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights and recommendations.

Requirements:

  • Education to degree or post-graduate level in a numerate or programming-oriented subject, or equivalent knowledge through industry experience.
  • Advanced working knowledge of SQL or Python, with a proven track record in taking data-led projects from conception to completion.
  • Demonstrated history of building and managing effective stakeholder relationships, with the ability to communicate complex technical concepts to specialist and non-specialist audiences.
  • Passion for using customer data and statistical/analytical expertise to help businesses understand customer behaviour and take action.

What We Offer:

  • Starting salary between £50,000 - £75,000, depending on skills, experience, and qualifications.
  • Bonus opportunity - 10% of annual salary, actual amount depends on performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further - up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies, including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.