Land Access Lead

2 days ago

London, Greater London, United Kingdom Ardent Full time

Job Summary

Ardent is seeking a highly skilled and experienced professional to lead our Survey Access team. As a key member of our Land Referencing Directorate, you will be responsible for managing and developing our survey access processes, leading large meetings, and providing strategic advice to clients.

Key Responsibilities

  • Lead on all survey access elements within complex and major projects
  • Manage and develop the survey access processes, instigating and implementing continuous improvement to the processes
  • Revising and developing an 'Ardent' standard for land access and documenting this as an manual/guide to sit alongside the Land Referencing Manual
  • Build, train and develop the Survey Access team, identifying new talent, building training programmes and scaling up the Ardent provision
  • Carry out knowledge sharing activities across all Ardent Directorates to inform and increase the Survey Access team profile
  • Carry out Business Development activities to promote Ardent, raising the profile of the company
  • Contribute to the strategic development of the Survey Access team, reporting to the Land Referencing MD and support the production of the Business Plan
  • Report to Managing Director (Land Referencing)
  • Requirement to work cross-Directorate, forging relationships in other Directorates – especially Land Assembly, building project teams on a multi-Directorate basis

Requirements

  • Demonstrate ability to tailor communication style to meet the needs of a particular audience
  • Confidently communicate with your team regarding business matters (work tasks, giving/receiving feedback, managing performance issues)
  • Demonstrates proactive commitment to developing and supporting more junior colleagues, aside from direct reports and including providing advice and support to colleagues in other Directorates where appropriate
  • Provides mentoring and coaching to junior team members to enhance their skills and leadership potential
  • Advocating for inclusivity at all levels of the organization and in client interactions
  • Working as an effective and engaged Coach, training less experienced colleagues and your team on how to become an effective Coach, aligned to the responsibilities of their role
  • Active in promoting the culture of Ardent, leading by example and actively demonstrating the Ardent values
  • Embrace and drive change for the benefit of the business and our people. Embedding requirements of the change journey within your own behavior and that of your team

Accountabilities

  • Takes accountability for others complying with ISO9001 (Quality)
  • Take ownership of client relationships to build and maintain strong client relationships, taking responsibility for achieving client delight and fostering loyalty
  • Demonstrates capability to lead large meetings and provide advice to clients in a manner that instils confidence and clearly demonstrates added value
  • Perform the role of Project Director on mid-size and large projects and demonstrate aptitude to take on Project Director role, including on projects that involve multiple Directorates
  • Drive improvement of staff engagement, customer service and financial KPIs
  • Seek out efficiencies, including the adoption of new and evolving technology and alignment to a commercial strategy
  • Realisation of commercial benefits and driving to deliver those benefits

Behaviours

  • Demonstrate effective Key Account Management with small/medium accounts, employing different approaches to reflect and achieve objectives (i.e. growth, defensive, prospect)
  • Leverages networks or works independently to obtain information about other businesses, services lines or sectors
  • Identifying and cultivating strategic partnerships that can lead to business growth
  • Supporting the expansion of the business's market reach through targeted campaigns and outreach efforts
  • Demonstrate ability to know when to involve others, including identification of opportunities to play in colleagues from other Directorates

Working at Ardent

Ardent is an equal opportunities employer that is committed to inclusion and diversity. We positively encourage applications from suitably qualified and eligible candidates regardless of race, colour, religion or belief, age, sexual orientation, gender identity/expression, disability status or other legally protected characteristics.

We offer an attractive benefits package to include:

  • Hybrid working
  • Smart Working Policy
  • Medical health plan
  • Career progression
  • Coaching
  • Cycle to Work
  • Electric Car Scheme
  • Enhanced maternity and paternity pay

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