Healthcare Operations Specialist
1 week ago
Montu is a pioneering cannabis company with operations in Europe and Asia-Pacific. Our mission is to improve the lives of millions through cannabis therapies, building on the growing recognition of medical cannabis globally.
We are now actively seeking to expand our team in the UK to take our business to the next level. As part of our founding team, you will play a crucial role in shaping our operations and patient-facing services.
Job DescriptionThis exciting opportunity is for a Patient Engagement Coordinator to join our dynamic operations team. As a key member of our team, you will be responsible for delivering exceptional patient experiences, ensuring seamless clinic and pharmacy processes, and driving customer satisfaction.
- Onboard new patients and ensure a smooth transition into our service.
- Engage with patients to collect feedback and insights, informing continuous improvements to our operations.
- Provide guidance and support to patients with varying levels of technological proficiency.
- Calmly handle anxious patients, providing reassurance and clear information to alleviate their concerns.
- Reschedule and coordinate patient appointments to optimise satisfaction.
- Guide patients through clinic and pharmacy processes, ensuring a positive experience.
- Assist patients with queries and maintain electronic health records.
- Support the clinical team by collecting patient data, ensuring inclusion/exclusion criteria are met, and liaising with product/tech support teams.
To succeed in this role, you will need:
- 2+ years of work experience, preferably in a healthcare environment.
- Excellent attention to detail, communication skills, and ability to work under pressure.
- High level of IT proficiency and ability to maintain composure in high-pressure situations.
- A strong understanding of working in a highly regulated industry and following policies/SOPs.
In return for your expertise and dedication, we offer:
- Competitive salary: £28,000 pro rata (depending on location and experience).
- 25 days holiday plus bank holidays.
- Generous pension scheme with employer contribution up to 5%.
- Cycle to work scheme.
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