Debt Recovery Specialist
3 days ago
Job Title: Private Parking Debt Collector
Job Description:
- Contact debtors via phone, email, and SMS to discuss outstanding private parking debts.
- Negotiate payment plans or settlements with debtors in a timely manner.
- Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
Key Responsibilities:
- Contact Debtors:
- Make outbound calls to individuals with outstanding private parking debt.
- Utilize various communication channels, including phone, email, and SMS, to reach debtors.
- Negotiate Payments:
- Engage with debtors to discuss their outstanding debt.
- Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
- Maintain a professional and empathetic approach during all interactions.
- Documentation and Reporting:
- Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
- Compliance and Legal:
- Evaluate all collection activities for compliance with relevant laws and regulations, including data protection and consumer rights legislation.
- Stay updated on industry best practices affecting debt collection.
- Customer Service:
- Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
- Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
- Performance Targets:
- Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
- Continuously strive to improve collection rates and reduce break rates.
Salary Estimate: £25,000 - £35,000 per year, depending on experience.
About Bristow and Sutor Group: We are an equal opportunity employer committed to fostering an inclusive and diverse work environment. We encourage all qualified individuals to apply, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.
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