Service Operations Assistant
3 weeks ago
Location: Caerphilly, Wales
Salary: £11.67 per hour (equivalent to £24,400 per annum based on 37.5 hours/week)
Job DescriptionWe are seeking an experienced Service Operations Assistant to join our team in Caerphilly.
In this role, you will provide administrative support to the Service Manager, manage engineer schedules, and ensure smooth operation of field service bookings and reactive call-outs.
You will work closely with the Service Manager to maintain effective communication with clients and stakeholders, ensuring their needs are met promptly and efficiently.
Main Duties:- Manage engineer schedules and coordinate field service visits.
- Provide administrative support to the Service Manager, including data entry and report preparation.
- Communicate effectively with clients and stakeholders via phone and email.
- Liaise with Project Managers, the Contracts Manager, and Subcontractors to ensure project success.
- Collaborate with internal teams to achieve seamless service delivery.
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