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Administrative Service Coordinator

1 month ago

Blackwood, Caerphilly County Borough, United Kingdom Recruitment Fox Ltd Full time
Job Title: Administrative Service Coordinator

Location: Caerphilly, UK

Estimated Salary: £23,500 per annum (based on 37.5 hours/week)

Job Overview

This role is ideal for a proactive and dependable individual who will be the backbone of the service team.

You will provide essential administrative support to the Service Manager, ensuring smooth operation of field service bookings and reactive call-outs.

Your ability to communicate effectively with various stakeholders will be key to maintaining strong relationships with clients and ensuring their needs are met promptly.

Main Responsibilities:
  • Provide administrative support to the Service Manager, managing field service visit bookings and engineer calendars using bespoke software.
  • Manage specific key accounts as required.
  • Attend client review meetings and prepare necessary documentation.
  • Liaise effectively with Project Managers, the Contracts Manager, and Subcontractors for various projects.
  • Handle telephone queries from clients, recording messages and managing requests.
  • Support implementation of field service management software through accurate database updates.
  • Collaborate with internal teams (sales, technical) and external stakeholders to ensure seamless service delivery.