Implementation Specialist

1 week ago


Brighton, Brighton and Hove, United Kingdom Amex Full time

About the Role

We are seeking a highly skilled Implementation Specialist to join our team at American Express. As an Implementation Specialist, you will play a critical role in onboarding new clients and leading the implementation of international clients with the support of Business Development Managers.

Key Responsibilities

  • Consult with Corporate Card clients as the primary contact for Global Commercial Services (GCS)
  • Lead the onboarding of international clients, ensuring all documentation is provided and compliant to launch American Express' commercial relationship
  • Advise clients on legal and regulatory requirements
  • Setup all aspects of the account, including card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods, and other in scope requirements
  • Input new and expanding corporate client data to the risk tools and setup the client's program
  • Provide premium and dedicated advisory services to new commercial clients throughout the implementation and enrollment process
  • Monitor the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly

Requirements

  • Fluency in Dutch is required, with French or German a plus
  • Ability to multitask, prioritize, and work well under pressure
  • Proven track record in building and retaining relationships with internal and external customers
  • Excellent telephone, verbal, and written communication skills
  • Excellent time management skills
  • Demonstrate self-motivation, results-driven, and proactive in seeking opportunities for process improvements
  • Strong customer focus, problem-solving, and analytical skills
  • Strong change management skills, adaptable in an ever-changing environment
  • Accountability for timely resolutions of issues
  • Strong team player with a sales mindset and background an advantage

About American Express

We prioritize the holistic well-being of our colleagues and their loved ones through comprehensive benefits and programs. These include competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to on-site wellness centers, and career development and training opportunities.



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