Transformation Programme Manager

2 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Welwyn Hatfield Full time

We are seeking an ambitious Transformation Programme Manager to drive service improvements in Welwyn Hatfield. With a passion for delivering customer-centric initiatives, you will play a key role in advancing our Transformation Strategy.

The successful candidate will have strong influencing and collaboration skills, working closely with the Senior Management Team and services teams across the council to drive positive change across our key transformation priorities:

  • Customer Experience and Channel Shift
  • Technology and Automation
  • Culture and Workforce
  • Project Management and Service Improvement
  • Data and Performance

You will lead efforts to transform our customer service approach and oversee improvements in complaints performance. This is an exciting opportunity to shape the future of our transformation program.

As a skilled project manager, you will bring together people, technology, and processes to deliver tangible results. The estimated salary range for this role is £49,123 - £52,279 per annum, depending on experience.

This permanent position offers a unique chance to make a lasting impact on the community. If you are a motivated individual with a passion for service improvement, we encourage you to apply.



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