Customer Experience Strategist
4 weeks ago
We are seeking a highly skilled professional to lead pre-sales activities, project implementation, and team management. This role is integral to fostering a collaborative culture, driving high-quality outcomes, and ensuring customer success.
Key ResponsibilitiesCultivate a high-performing team environment with effective communication and adherence to business processes.
Partner with sales to craft solutions, deliver demonstrations, and provide strategic insights while staying updated on product trends.
Plan and manage project delivery on time and budget, resolving escalations and maintaining strong client relationships.
Qualifications and SkillsTo be successful in this role, you will need:
- Proven experience in pre-sales, project implementation, and team leadership.
- Excellent communication skills, with the ability to build trusted customer relationships.
- Expertise in project planning, risk management, and documentation.
- Ability to drive cross-functional collaboration and continuously improve processes.
The estimated salary for this role is £100,000 - £130,000 per annum, depending on location and experience.
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