User Research Manager

2 days ago


West Midlands Combined Authority, United Kingdom Hays Technology Full time
Job Description

Hays Technology are recruiting for a Senior User Researcher to join their Customer Service Project team. The role is located in the UK and pays £525 per day, inside IR35 on a hybrid basis.

The ideal candidate will have experience in planning, designing, and carrying out research activities with users, and be able to take a key role in the user research community. They should be able to apply standards, lead user research of complex products and services, and work in the open with the user at the centre of all they do.

This is an exciting opportunity for someone who is passionate about building diverse teams and communities, and has strong communication skills. The successful candidate will need to be able to explain what users need from them succinctly to a diverse, non-expert audience.

The responsibilities of this role include:
  1. Planning, designing, and carrying out research activities with users to inform policy, proposition, service, content, and interaction design.
  2. Taking a key role in the user research community and leading user research of complex, risky, and interdependent products and services.
  3. Engaging with diverse community groups to hear their voices and experiences and quantify their needs in ways which can be translated into service delivery.


Requirements for the role include:
  1. Able to work in agile ways, identifying problems to solve and building evidence to drive product decisions.
  2. Able to build and execute a backlog of work, translating user needs into user stories.
  3. Able to use diverse research methods to elicit insights into resident and staff needs, designing comprehensive research exercises, and translating these into recommendations and reports.
  4. Able to gather, distil, and simplify large amounts of data for an audience, judging what is and isn't important, including writing reports that quickly help someone understand the problem to be solved.
  5. Able to advise on the best research methods and best practices.
  6. Able to embody a product mindset and be intensely user-focused, using qualitative and quantitative data to track progress against user outcomes.
  7. Strong communication skills, with the ability to explain what users need from you succinctly to a diverse, non-expert audience.
  8. An absolute commitment to meeting user needs in the best, most efficient way.
  9. Able to flex delivery approaches depending on context.
  10. Passionate about building diverse teams and communities.
  11. Coaching and mentoring skills.


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