Field Service Technician

4 days ago

Bath, Bath and North East Somerset, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our network infrastructure.

Key Responsibilities
  • Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
  • Diagnose and resolve technical issues in a timely and efficient manner, minimizing downtime and ensuring customer satisfaction.
  • Collaborate with our technical team to share knowledge and best practices, driving continuous improvement in our service delivery.
  • Document processes and procedures, ensuring compliance with company standards and protocols.
What We Offer

We offer a competitive salary of £29,000, plus overtime and performance-based commission. You will also receive a company van, 25 days of annual leave, and a first-rate pension programme with up to 10% matching contributions.

Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. You will have the opportunity to work in a dynamic and supportive team environment, with a focus on customer satisfaction and continuous improvement.

Requirements
  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and outside in all weather conditions.
  • Ability to build great relationships with customers and provide exceptional customer service.
  • Organized and motivated individual with a customer-focus.
About Us

Virgin Media O2 is a leading telecommunications company, committed to delivering exceptional customer service and innovative solutions. We are an equal opportunities employer, dedicated to creating a diverse and inclusive work environment.

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