Head of Payment Operations
4 weeks ago
At Customers Bank, we strive to deliver exceptional customer experiences while fostering a culture of innovation and teamwork. As a key member of our organization, you will have opportunities for personal growth and development.
Job Summary:The Senior Vice President of Payment Operations will lead our Payment Operations department, ensuring the secure and efficient processing of electronic payments. This role requires a strategic thinker with a risk-oriented mindset, able to drive operational improvements and maintain strong controls.
Key Responsibilities:- Oversee the Payment Operations function, ensuring accurate and timely processing of all payment types.
- Develop and implement strategies to enhance operational efficiency and minimize manual touchpoints.
- Establish robust risk management processes to mitigate operational and regulatory risks.
- Manage the performance and development of the Payment Operations team.
- Ensure compliance with industry regulations, including those from NACHA, The Clearing House, and the Federal Reserve.
- Provide regular updates to senior management on operational performance and strategic initiatives.
- Stay updated on industry trends, regulatory changes, and advancements in payment technology.
- Collaborate on budgeting and resource planning to ensure the department is properly resourced.
- Bachelor's degree in Finance, Business Administration, or a related field. MBA preferred.
- Professional certifications such as Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) are highly valued.
- Proficient in Microsoft Office Suite and relevant payment processing systems and software.
- A strategic thinker with a risk-oriented mindset and a proven ability to improve processes while maintaining strong controls.
- Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
This role is ideal for a seasoned payment operations leader who is passionate about driving operational improvements and ensuring regulatory compliance.
We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
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