Investigation Support Professional

2 weeks ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time
Your Responsibilities
As a Senior Caseworker Officer, your duties will include conducting interviews with service users, maintaining accurate electronic records, and adhering to data management policies. You will also collaborate with other teams to share knowledge and identify trends, support Investigating Officers and Team Managers with administrative tasks, and handle telephone calls, emails, and in-person inquiries. Additionally, you will participate in team meetings to improve processes and service delivery, support adjudication matters, and prepare case bundles. Tracking and reporting case statistics and performance metrics are also essential aspects of this role.



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