Quality and Compliance Specialist

3 weeks ago


London, Greater London, United Kingdom Utility Warehouse Full time

Quality and Compliance Specialist

We are seeking a Quality and Compliance Specialist to join our team at Utility Warehouse. As a key member of our quality and compliance team, you will be responsible for evaluating customer interactions and analyzing findings to provide actionable insights.

Key Responsibilities:

  • Conduct interaction monitoring to ensure a consistent approach in meeting regulatory requirements and business standards.
  • Provide internal operational support to drive an excellent standard where required.
  • Maintain a detailed understanding of the debt process and the Code of Conduct that regulates this process.
  • Assess planned involuntary installation/mode switches to a Prepayment meter and judge whether the actions taken and recorded meet Code of Conduct obligations.

What We Offer:

  • An industry-benchmarked salary.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office.
  • Discount on our services and a Cashback Card.
  • A matched contribution pension scheme and life assurance.
  • Family-friendly policies and discounted private health insurance.

About Us:

At Utility Warehouse, we are committed to providing excellent customer service and ensuring that our customers receive the best possible experience. We are a dynamic and ambitious company, and we are looking for talented individuals to join our team.



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