Quality and Compliance Specialist
3 weeks ago
Quality and Compliance Specialist
We are seeking a Quality and Compliance Specialist to join our team at Utility Warehouse. As a key member of our quality and compliance team, you will be responsible for evaluating customer interactions and analyzing findings to provide actionable insights.
Key Responsibilities:
- Conduct interaction monitoring to ensure a consistent approach in meeting regulatory requirements and business standards.
- Provide internal operational support to drive an excellent standard where required.
- Maintain a detailed understanding of the debt process and the Code of Conduct that regulates this process.
- Assess planned involuntary installation/mode switches to a Prepayment meter and judge whether the actions taken and recorded meet Code of Conduct obligations.
What We Offer:
- An industry-benchmarked salary.
- Share Options and a Save as You Earn scheme.
- Hybrid working, with 2 days in the office.
- Discount on our services and a Cashback Card.
- A matched contribution pension scheme and life assurance.
- Family-friendly policies and discounted private health insurance.
About Us:
At Utility Warehouse, we are committed to providing excellent customer service and ensuring that our customers receive the best possible experience. We are a dynamic and ambitious company, and we are looking for talented individuals to join our team.
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