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Business Support Officer

2 months ago

Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Officer to join our Children's Social Care team. As a key member of our MASH team, you will play a vital role in supporting the delivery of our services to vulnerable children and young people.

Key Responsibilities
  • Process initial contacts and referrals from other agencies, including the Police, Probation, and Education
  • Deal with correspondence, data entry, and telephone referrals
  • Triage Education Health Care Plans and gather information for police meetings
  • Use IT systems to interrogate information and complete administrative tasks
  • Support Ofsted inspections and provide special administrative support to inspectors
Requirements
  • Experience working within Children's and/or Young People's Services
  • Personal resilience and professionalism when exposed to explicit and emotionally challenging information
  • Excellent telephone manner and ability to respond appropriately to enquiries from parents/carers
  • Organized, proactive, and attention to detail
  • Good working knowledge of Microsoft Office and confidence using IT systems
  • Ability to work effectively in a team, be flexible, and have good literacy and numeracy skills
  • Understanding of client confidentiality and data protection, including GDPR and Information Governance
What We Offer
  • Generous annual leave (27 days per year rising to 31, pro rata for part-time hours)
  • Fantastic pension scheme
  • Access to a wide range of training and development opportunities
  • Extensive wellbeing support through the Employee Assistance Programme
  • Discounts on travel, travel loans, and the bike loan scheme
  • Discounts on a wide range of goods and services
How to Apply

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile, using examples from your experience or transferable skills.