Asset Recovery Specialist
1 month ago
We are a leading provider of debt recovery services, supporting local authorities, Transport for London, and National Highways. Our team is dedicated to delivering exceptional customer service and achieving outstanding results.
As a Telephone Collections Specialist, you will play a crucial role in our contact centre team, answering calls from customers who owe money to our clients. You will be responsible for negotiating payment arrangements, taking payments, and providing excellent customer service.
We offer a competitive salary, plus commission, and a range of benefits, including a company pension, colleague discount scheme, and employee assistance programme. Our modern offices are easily accessible from Birmingham, Worcestershire, and Warwickshire.
Key Responsibilities:
- Answering calls from customers who owe money to our clients
- Negotiating payment arrangements and taking payments
- Providing excellent customer service and resolving customer queries
- Updating accounts and ensuring all notes are correct on our systems
Requirements:
- Excellent communication skills and a positive attitude
- Ability to work in a fast-paced environment and provide information quickly and clearly
- Confident and professional phone manner
- Ability to problem solve and provide customers with options in line with our client and company guidelines
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a strong communicator and motivated individual, we encourage you to apply for this exciting opportunity.
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