Senior Technical Services Specialist

2 weeks ago


Manchester, United Kingdom CV-Library Full time

Candidates with excellent technical expertise are encouraged to apply for this exciting opportunity as a Senior Technical Services Specialist at CV-Library. In this role, you will work closely with various teams to provide effective technical support services, diagnose complex issues, and deliver outstanding customer service.

About the Job

This position involves taking ownership of complex technical issues, responding to a wide range of technical requests, including security and high-priority ticket types, providing support and fulfilling requests within agreed SLAs. You will also maintain accurate records, contribute to the IT knowledge base, and participate in ongoing training and self-learning initiatives.

The successful candidate will have relevant technical experience and strong understanding of Microsoft 365 products and business apps, ability to build relationships with and coach junior team members, familiarity with ITIL framework and technology service management, and outcome-driven and customer-focused approach.

We offer a competitive basic salary £38,300 (based on a 37-hour week) plus annual company bonus, flexible hybrid working model, career development and promotional opportunities, 25 days holiday (increasing to 28 after 5 years of service), Moments That Matter Day (annually), enhanced maternity/paternity pay, holiday buy and sell (up to 5 days per year), 3 paid days charity leave, company events, socials, and incentives, death in service benefit, company pension scheme, Costco membership, salary sacrifice, company car scheme, Cycle to Work Scheme, Employee Assistance Programme, free breakfast, fruit, and hot/cold beverages, referral scheme, employee discount, private medical insurance or healthcare cash plan.



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