Technical Services Engineer

2 days ago


Bath, Bath and North East Somerset, United Kingdom Cw4 Full time

Join Our Team

We are seeking a skilled and enthusiastic Specialist IT Support Engineer to join our Digital, Data & Technology Group at Cw4. As a key member of our team, you will play a vital role in delivering high-quality IT services and supporting the University community.

About the Job

This exciting opportunity offers the chance to work in a fast-paced environment, using your technical expertise to resolve complex issues and provide expert advice on specialist software requests. You will be part of a dynamic team that values collaboration, innovation, and continuous learning.

Key Responsibilities

  • Deliver 1st and 2nd tier IT support to the University community, utilizing your knowledge of multiple operating systems
  • Setup and deploy equipment within research laboratories, ensuring seamless integration and minimal disruption
  • Install software for computational projects, navigating various hardware and operating systems
  • Maintain strong relationships with stakeholders, providing exceptional customer service and ensuring user satisfaction

Requirements

  1. At least 2 years' experience in supporting IT hardware, software, and services in an academic environment
  2. Demonstrated expertise in IT Service Management principles and service desk experience
  3. Self-motivation and ability to work independently or as part of a team
  4. Strong communication and problem-solving skills, with a focus on delivering results-oriented solutions

Benefits

  • A competitive salary of £31,000-£37,000 per annum, dependent on experience
  • A comprehensive employer contributory pension scheme
  • An annual leave allowance with additional discretionary days for a healthy work-life balance
  • The opportunity to develop your skills and knowledge through training and professional development programs
  • Access to a range of employee benefits, including health insurance and discount schemes

About Us

Cw4 is a forward-thinking organization dedicated to innovation and excellence. We value our employees and strive to create a workplace that is both supportive and stimulating. Join our team and contribute to shaping the future of education and technology.



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