Night Team Leader

6 days ago


Newark, United Kingdom Warner Hotels Full time
About the Role

We are seeking a highly skilled and experienced Night Team Leader to join our team at Thoresby Hall Hotel, part of the Warner Hotels Group. As a key member of our night shift team, you will play a vital role in ensuring the smooth operation of the hotel during the evening and night hours.

Key Responsibilities
  • Lead and manage a team of night shift staff, providing guidance and support to ensure excellent customer service and a safe and secure environment for our guests.
  • Develop and implement effective procedures for managing night shift operations, including security checks, fire walks, and health and safety protocols.
  • Collaborate with other departments to ensure seamless communication and coordination during night shift hours.
  • Identify and address any issues or concerns that may arise during the night, taking proactive steps to resolve them and maintain a positive guest experience.
  • Conduct regular audits and reviews to ensure compliance with company policies and procedures.
Requirements
  • Proven experience in a leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Knowledge of health and safety protocols and procedures, with the ability to implement and maintain a safe working environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A supportive and collaborative team environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A range of employee benefits, including discounts on hotel stays and other perks.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please apply today.


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