Customer Experience Manager

4 weeks ago


Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.

As a Customer Experience Manager, you will be accountable for leading a team of customer-facing staff, ensuring that our stores are running smoothly and efficiently, and driving sales growth through effective customer engagement.

You will work closely with our Lead Customer Experience Manager to develop and implement strategies to improve customer satisfaction, loyalty, and retention. This will involve analyzing customer feedback, identifying areas for improvement, and implementing changes to enhance the overall customer experience.

Key Responsibilities
  • Lead a team of customer-facing staff to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention
  • Analyze customer feedback and identify areas for improvement
  • Implement changes to enhance the overall customer experience
  • Work closely with the Lead Customer Experience Manager to develop and implement retail operations strategies
What You'll Need

To be successful in this role, you will need:

  • Proven experience in a customer-facing role, preferably in a retail environment
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and identify areas for improvement
  • Strong problem-solving skills, with the ability to think creatively and develop innovative solutions
What We Offer

We offer a competitive salary and benefits package, including:

  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks
  • Free food and hot drinks provided for Colleagues in all our stores
  • Generous holiday entitlement, maternity, and paternity leave
  • Pension – we'll match 4-7% of your pension contributions
  • Sainsbury's share scheme – build up an investment at discounted rates
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Colleague networks – link with like-minded people to help fulfil your potential
  • Cycle to Work scheme – hire a new bike and cycling equipment while saving on tax and NI
  • Special offers on gym memberships, restaurants, holidays, retail vouchers, and more


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores, driving sales growth, and developing a high-performing team.Key ResponsibilitiesLead and manage a team...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and develop a high-performing team to deliver outstanding customer serviceImplement and maintain...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Your Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and...


  • Kidderminster, Worcestershire, United Kingdom Pets Corner UK Full time

    Pets Corner UK is an award-winning family run business dedicated to providing exceptional customer service and nutrition advice in the pet industry. We are seeking a customer-focused, friendly, and career-driven Assistant Manager to join our team in Kidderminster.The ideal candidate will have a genuine enthusiasm for people and pets, excellent communication...


  • Kidderminster, Worcestershire, United Kingdom Bistrot Pierre - Midlands Full time

    About Us:Bistrot Pierre - Midlands prides itself on providing an exceptional dining experience for its guests. Our team works together to deliver a warm and welcoming atmosphere, ensuring every visit is a memorable one.Our Approach:We believe in empowering our staff to excel in their roles, fostering a culture of inclusivity and respect. By doing so, we...


  • Kidderminster, Worcestershire, United Kingdom Sainsbury's Full time

    bAbouttheRole/bbrbrAsaCustomerExperienceManageratSainsbury's,youwillberesponsiblefordeliveringexceptionalcustomerserviceandleadingateamofretailprofessionals.Yourprimarygoalwillbetocreateapositiveandengagingshoppingexperienceforourcustomers,fromthecarparktothecheckout.brbrbKeyResponsibilities/bbrbrDevelopandimplementstrategiestoimprovecustomersatisfactionandl...

  • Service Advisor

    6 days ago


    Kidderminster, Worcestershire, United Kingdom Rygor Group Full time

    About the RoleAt Rygor Auto, we are seeking a skilled Service Advisor to join our team in Kidderminster. This is an exciting opportunity for a customer-focused individual to provide exceptional service and support to our valued clients.Key ResponsibilitiesProvide outstanding customer service and support, ensuring a positive experience for all...


  • Kidderminster, Worcestershire, United Kingdom HR EMPLOYMENT BUREAU LIMITED Full time

    **Key Responsibilities**As a Junior Account Manager with HR Employment Bureau Limited, you will be the first point of contact for customers, effectively managing their accounts and working closely with our engineers to handle proactive and reactive tasks.This role is designed for individuals who do not necessarily have account management experience but with...


  • Kidderminster, Worcestershire, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Brook Court care home in Kidderminster. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.Care UK is an awarding winning private care company with over 150 care homes across...


  • Kidderminster, Worcestershire, United Kingdom Care UK Residential Full time

    Job Title: Customer Sales ManagerCare UK Residential is seeking a highly motivated and experienced Customer Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales and supporting our care homes to achieve their sales targets.Key Responsibilities:Achieve set targets for resident occupancy, associated...


  • Kidderminster, Worcestershire, United Kingdom Care UK Residential Full time

    Job Title: Customer Sales ManagerCare UK Residential is seeking a highly motivated and experienced Customer Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales and supporting our care homes to achieve their sales targets.Key Responsibilities:Achieve set targets for resident occupancy, associated...


  • Kidderminster, Worcestershire, United Kingdom Care UK Residential Full time

    At Care UK Residential, we are seeking a highly motivated and experienced Customer Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales and supporting our care homes to achieve their sales targets.The ideal candidate will have a proven track record of success in sales and business development, with a...


  • Kidderminster, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Kidderminster, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Kidderminster, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Kidderminster, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Kidderminster, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Kidderminster, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and handle...


  • Kidderminster, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Kidderminster, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...