Customer Experience Manager
4 weeks ago
We're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.
As a Customer Experience Manager, you will be accountable for leading a team of customer-facing staff, ensuring that our stores are running smoothly and efficiently, and driving sales growth through effective customer engagement.
You will work closely with our Lead Customer Experience Manager to develop and implement strategies to improve customer satisfaction, loyalty, and retention. This will involve analyzing customer feedback, identifying areas for improvement, and implementing changes to enhance the overall customer experience.
Key Responsibilities- Lead a team of customer-facing staff to deliver exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention
- Analyze customer feedback and identify areas for improvement
- Implement changes to enhance the overall customer experience
- Work closely with the Lead Customer Experience Manager to develop and implement retail operations strategies
To be successful in this role, you will need:
- Proven experience in a customer-facing role, preferably in a retail environment
- Strong leadership and management skills, with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to analyze data and identify areas for improvement
- Strong problem-solving skills, with the ability to think creatively and develop innovative solutions
We offer a competitive salary and benefits package, including:
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity, and paternity leave
- Pension – we'll match 4-7% of your pension contributions
- Sainsbury's share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme – hire a new bike and cycling equipment while saving on tax and NI
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more
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