Customer Experience Manager

4 weeks ago


Kidderminster, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead a medium to large in-store team, assigning tasks, planning breaks, and creating rotas to ensure seamless store operations.
  • Work closely with the Lead Customer Experience Manager to drive improved customer and retail outcomes in your area.
  • Collaborate with other Customer Experience Managers to share best practices and identify opportunities for growth and improvement.
  • Develop and implement training programs to enhance team performance and customer satisfaction.
  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
What You'll Get
  • A competitive salary based on your experience and store size.
  • A 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.
  • Free food and hot drinks in all our stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • A pension scheme with employer matching.
  • Access to wellbeing support, colleague networks, and cycle-to-work schemes.
Why Join Us?

Sainsbury's is a leading supermarket chain committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll have the opportunity to develop your leadership skills, work with a talented team, and contribute to the success of our business.



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