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Restaurant Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Admiral recruitment Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Admiral Recruitment. As a key member of our operations team, you will be responsible for leading the shift and ensuring that all service points and food service hosts are prepared and ready for business.

Key Responsibilities
  1. Organize and supervise all aspects of the restaurant's daily shift, ensuring that all service points and food service hosts are looking their best and ready for business.
  2. Supervise the process of preparing and delivering a high standard food and drink service and experience to our guests.
  3. Ensure that team members know their responsibilities for the shift and support the team to achieve them.
  4. Plan, organize, and deliver all bespoke catering events held within the Beacon.
  5. Own the restaurant bookings and reservation system, ensuring customer queries are responded to quickly and efficiently.
  6. Prepare and deliver daily service briefings that are informative, motivational, and inspiring.
  7. Provide and support a clear line of communication between all team members, both FOH and BOH.
  8. Oversee the standard and quality of all food and drink, ensuring that everything served and delivered to our customers meets the highest standards.
  9. Create weekly rotas, ensure timely and accurate completion of reporting, and support with other administrative tasks as required.
  10. Drive a 'One Team' Culture, promoting positive collaboration with the Foodhall supervisor through sharing and developing food service team.
Health and Food Safety
  1. Act as a food safety and health and safety champion at all times, ensuring compliance as required.
  2. Ensure the timely reporting of all risks, supporting the proactive completion of corrective action plans emanating from site inspections, audits, and risk assessments.
  3. Report to your line manager any risks, hazards, and PPE shortfalls.
  4. Ensure that team members are aware of all menu content allergens to protect customers at all times.
People - Our Most Important Asset
  1. Support the delivery of regular training sessions around service, standards, selling, and creating moments, as well as any other modules as required by the Company.
  2. Support the induction and training of new joiners and upskilling of existing team members.
  3. Promote ISS as the employer of choice through an effective, proactive recruitment process, ensuring that cross-account relationships allow for internal progression and development.
  4. Carry out job chats, return to work chats, and other people-led processes as requested.
  5. Promote the Health and Wellbeing of staff by ensuring that working conditions and rotas are supportive of this, and promoting an 'open door' policy to support team members with any challenges they may be experiencing.
  6. Champion company wellbeing, CSR, and engagement initiatives, supporting the timely and fair completion of HR and disciplinary processes.
Financial
  1. Provide input/support to identify sales growth and cost-saving initiatives to work towards financial targets through proactive marketing strategies.
  2. Financial administration - understanding and adherence to financial procedures.
  3. Carry out weekly stock checks, place orders, and other financial control procedures as required.
Requirements
  1. 2 years' experience of working in a good standard restaurant operation.
  2. Minimum 2 years' experience in a high-end food service supervisory role.

Benefits:

  1. Company pension.
  2. Discounted or free food.
  3. Employee discount.

Experience: Supervising experience: 2 years (preferred)
Restaurant management: 3 years (preferred)
Bar management: 2 years (preferred)
Licence/Certification: Driving Licence (preferred)