Product Quality Specialist

1 month ago


Manchester, United Kingdom boohoo group Full time
About the Role

The Product Garment Technologist will play a key part in supporting the Brand Technical Manager/Senior Product Technologist in implementing the Brand quality strategy. This involves protecting and enhancing the Brand's reputation for delivering safe, compliant, and commercial products. The successful candidate will work closely with cross-functional teams to ensure customer satisfaction, maximize sales, and mitigate customer returns.

About the Team

We're a dynamic and fast-paced team that's passionate about delivering exceptional quality, safety, and value to our customers. We're always looking for talented individuals who share our vision and are eager to contribute to our success. As a Product Garment Technologist, you'll be part of a close-knit team that's dedicated to driving innovation and excellence in garment technology.

Key Responsibilities

- Implement agreed product approval processes to ensure products meet commercial standards/customer expectations.
- Take ownership and accountability for the performance of your product area, whilst developing/approving product at pace.
- Collaborate with cross-functional teams to integrate quality expectations into the product during development.
- Ensure the required testing of product for safety, durability, and adherence to regulatory requirements, as/when required.
- Manage relationships with suppliers and manufacturers to communicate and maintain quality standards.
- Conduct risk assessments and implement preventative measures to mitigate potential quality issues.
- Use customer returns data and customer feedback to identify specific product issues, trends, and areas for improvement.
- Regular reporting of performance metrics to management.
- Identify improvement opportunities to enhance product quality, reduce returns, and support operational efficiencies.
- Ensure you are continuously updated regarding industry regulation, certification, and best practices.
- Communicate quality standards clearly within the product teams.

What We Offer

We're a company that's passionate about innovation, excellence, and customer satisfaction. As a Product Garment Technologist, you'll have the opportunity to work with a talented team, develop your skills, and contribute to our success. We offer a range of benefits, including core hours, benefits that support your health and wellbeing, and up to 40% discount off our brands. We're a company that's committed to creating a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

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