Sales and Support Coordinator
1 month ago
About the Opportunity: We are seeking a Sales and Support Coordinator to join our team at Universal Business Team. This is an exciting opportunity to work in a dynamic environment, supporting our sales and operations teams.
About the Role:
The successful candidate will be responsible for assisting customers with queries, problems, and basic product information, providing solutions that meet their needs. You will also engage in proactive sales activities, such as following up on quotes and inquiries, to drive business growth and revenue.
Key Responsibilities:
- Act as first point of contact for customers via phone and email, responding to inquiries and resolving issues promptly.
- Assist customers with queries, problems, and product information, providing accurate and helpful responses.
- Engage in proactive sales activities, such as following up on quotes and inquiries, to drive business growth and revenue.
- Collaborate with external sales teams to ensure targets are met, sharing best practices and insights to enhance overall performance.
- Manage returns, credits, and other administrative tasks with precision, maintaining accurate records and files.
Requirements:
- A quick learner who can handle multiple tasks under pressure, with excellent time management and prioritization skills.
- Excellent customer interaction skills, with the ability to remain calm and composed in stressful situations.
- Proficiency in Microsoft Excel, Outlook, and general computer systems, with experience using CRM software.
- A previous experience in a customer-facing role or a strong willingness to learn and develop new skills.
- A positive attitude and desire to contribute to a team-focused environment, with a commitment to excellence and continuous improvement.
Why Join Us: As part of the Universal Business Team, you will have opportunities for progression and growth in a supportive environment, where innovation and teamwork are valued.
Estimated Salary: $45,000 - $65,000 per year, depending on experience and location.
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