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Head Receptionist

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cliveden House Full time

Head Receptionist Opportunity at Cliveden House

Cliveden House, a world-renowned luxury hotel, is seeking an experienced and dynamic Head Receptionist to join our front desk operations team. As a pivotal member of our hospitality team, you will be responsible for ensuring an exceptional standard of service for our esteemed guests.

About the Role

We are looking for a seasoned professional with a proven track record in leadership roles within the luxury hospitality industry. Your exceptional interpersonal and communication skills will enable you to collaborate seamlessly with various departments to deliver flawless service delivery for our guests.

Key Responsibilities

  • Oversee efficient arrival and departure processes, ensuring a seamless guest experience.
  • Handle guest inquiries with efficiency and poise, providing accurate information and resolving issues promptly.
  • Lead, mentor, and guide the reception team to consistently maintain the exceptional standards set by Cliveden House.
  • Collaborate with the reception manager to develop and implement strategies to enhance guest satisfaction and loyalty.
  • Stay up-to-date with hotel management systems and reservation software to ensure efficient operations.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
  • Access to exclusive team rates and benefits.

Requirements

  • Proven experience in a leadership role within the luxury hospitality industry.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management systems and reservation software.

How to Apply

If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].