Head Receptionist

Head Receptionist - Maidenhead, Berkshire

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Head Receptionist

We are currently seeking an experienced and dynamic Head Receptionist to support our front desk operations, ensuring an impeccable standard of service for our esteemed guests. Reporting directly to our Reception Manager, this pivotal role offers an opportunity to support our reception team and elevate guest experiences to new heights. If you are passionate about hospitality and possess the leadership skills to excel in this role, we encourage you to apply for the Head Receptionist position at Cliveden House.

Our ideal candidate should:

• Proven experience in a leadership role within the luxury hospitality industry, preferably in the Front of House/Reception department.
• Exceptional interpersonal and communication skills, demonstrating the ability to collaborate seamlessly with various departments to ensure flawless service delivery for our guests.
• A dedicated commitment to delivering exceptional service, overseeing efficient arrival and departure processes, and handling guest inquiries with efficiency and poise.
• Strong organizational and multitasking abilities, contributing to the smooth and efficient operation of the hotel reception.
• The ability to lead, mentor, and guide the reception team to consistently maintain the exceptional standards set by Cliveden House.
• Proficiency in hotel management systems and reservation software.

What’s in it for you?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• …and so much more.

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you