Customer Service Apprentice

2 weeks ago


Bideford, Devon, United Kingdom Skerntrainingandskills Full time

Skern Training and Skills offers a nationwide delivery of a customer service apprenticeship program. With a focus on excellence in training, we provide life-changing adventures and transformative learning experiences.

About the Job

This role involves providing exceptional customer care skills, working with clients across the nation. You will be responsible for handling telephone inquiries, responding to emails, and greeting customers entering our services. We require you to have strong communication and interpersonal skills, as well as problem-solving abilities.

Key Responsibilities
  • Telephone Manner: Develop an outstanding telephone manner to engage with customers
  • Presentation and Confidence: Be well-presented, confident, and approachable at all times
  • Problem Solving: Utilize analytical skills to resolve customer issues efficiently
  • Communication and Organization: Maintain effective communication and organizational skills to manage multiple tasks

The ideal candidate will have GCSE or equivalent English (Grade 4) and Maths (Grade 4) desired. Additionally, they should possess customer care skills, analytical skills, logical thinking, creativity, initiative, and non-judgmental qualities.

Training and Benefits

We will provide Functional Skills level 2 English and Maths, if required. Our training method will be TBC, but rest assured that we will equip you with the necessary skills to succeed in this role.

As an apprentice, you can expect a competitive salary of around £18,000 - £20,000 per annum, depending on location and experience. This is a fantastic opportunity to gain valuable work experience while studying and earning a salary.

We are looking for individuals who are eager to learn, grow, and contribute to our team. If you are passionate about customer service and willing to put in the effort to excel, we encourage you to apply for this exciting opportunity.



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